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FCMB Upgrades Service Delivery With New Software

The First City Monument Bank (FCMB) Limited has upgraded its service delivery platform by deploying the Finacle Core Banking solution version 10 to enhance world-class service excellence and customer experience.

FCMBIn a statement, the bank said that the new generation banking platform will also accelerate innovation and support its business growth in the rapidly changing business environment in which it operates.

It explained that the advanced service-oriented architecture (SOA) of Finacle 10 enables the lender to optimise its processes, enhance system reliability,performance, scalability and security, among others. This ensures that transactions at the bank’s branches and other touch points are now faster with rare occasions of service unavailability at its alternate channels, while offering more innovative products to customers.

While expressing gratitude to customers for their patience and understanding during the upgrade process, the bank assured that it will continue to expand its platforms and further raise the bar in products and service offerings in line with its culture of excellence and values as a simple, reliable and helpful lender.

The Group Managing Director/Chief Executive of First City Monument Bank,  Ladi Balogun, said the bank is excited to have successfully concluded the Finacle 10 service delivery platform upgrade.

He stated further. “’We are conscious of the needs of our target market and the evolving dynamics of the society with an increasing technology savvy population. The new Finacle 10 solution provides us the flexibility required to create new pathways for enhanced offerings and service excellence using cutting edge technology. It has also placed us on a higher pedestal to sustain our rapid expansion drive and keep pace with market demands and trends”.

Also speaking, the Executive Director, Service Management and Technology of FCMB, Nath Ude, stated: ‘’The pace of change in the financial services sector is unprecedented, driven by growth in disruptive technologies that are changing how we bank and conduct business. This new environment creates challenges, but more importantly, provides us with a unique opportunity to lead the sector and serve our customers as they embrace new technologies and seek secure, easier and more flexible ways to look after their daily banking needs.

With the functionalities available in the new Finacle10, we are optimally positioned to help our customers realise their financial goals while delivering products and services in a targeted manner that takes into account, our customers unique needs and preferences.’’

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